Mainly people were just very snippy today. Not everyone but as most people will tell you it usually only takes one.
First Members of the Crabby Patty Society walk in. 1) They wanted something on our menu that is only mentioned online and 2) considered a special because we don't care it all the time. When my manager informed them we may not have it available at the moment, I'm not exactly sure what was said but she came back to me with a stressed smile on her face and a "good luck." I approach the table with my best attitude and everything starts off fine.
"Would you Ladies like separate tickets or one?"
"I think I'll have the ______. What do you think you're getting?"
*Looks at her friend.*
Fine, one ticket it is.
End of meal...
"Can I get you ladies anything else? No? OK, Have a Great Afternoon."
I place the bill on the table. 20 MIN. later, I get paged.
"Yes?"
"Um, we asked for separate tickets."
"OK, no Problem. I asked earlier but I wasn't sure we reached a decision. I go split these for you."
Probably more than I should have said. However, I WANTED to say "You know earlier, when you were ignoring me? Yeah, I was asking if you wanted separate tickets. Not you. Me. 2) I have to hand write everything so it makes it easier for me to ask you ahead of time if you want separate tickets. "
Smirks at me and hands me the bill. Whatever. I hear this as I walk away.
"At least it was better than last time.."
The highlight of Crabby Patty Day was this gem. I have this group of older ladies who come in once a month. Sweet as they can be. The other ladies usually just order drinks and small items so I just leave the drink menu for them. Another lady is joining them for the first time. Only a few of the ladies have shown up so I continue to bus and clean tables around them.
"I have to work and I need to eat lunch. I need to see the other menu."
I run and get her the other menu, tell her whats available and leave to give her a minute. Come back, take her order, write "lunch break" on the ticket so the kitchen knows she needs to eat and leave and continue. The other ladies arrive and I start drinks for them.
As I am finishing the orders, the first lady says "I need some hot water," as she points at her cup,
"This drink is to strong."
Hey, no problem. I go to the kitchen and bring her out a small pot of hot water.
"Your entree will be right out."
She continues making comments but to other people. I bring her her bill in case she needs to leave early. She sort of mumbles acknowledgement in my direction.
She comes up to the register to pay her bill. Looks me dead in the eye and says:
"You know. When I asked you for water, I meant for you to take my cup to the kitchen and fill it there. You weren't supposed to bring me a pot of water."
I can't believe I'm getting chewed out for this.
"Usually when people ask for water to dilute their drink, we bring them a pot so you can adjust it as you need to. I would hate to dilute it too much."
She just looks at me and says "At least the entree was enjoyable."
"Well, I'm glad you like it. Thank you, have a good day."
Please leave... leave those nice ladies alone and go to your room. Bleh!
